01
Before courier acceptance
Full refund. The customer may cancel while the delivery remains unassigned or assigned but has not been accepted by a courier.
Customer policy
Cancellation policy
The terms shown in the app depend on the courier and purchase stage. Customers must review the applicable terms before confirming a cancellation or requesting review.
02
After courier acceptance, before purchase
Cancellation may be permitted, but an applicable cancellation or service fee may be charged because courier time has been committed. The final fee and rule are TBD before launch. Until approved, the app routes these requests to customer support for review and does not charge an automatic cancellation fee.
03
After product purchase
Once the courier has purchased or collected the merchandise, the order cannot be treated as a standard cancellation. If eligible, the merchandise must instead follow the applicable retailer return process.
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Review my ordersLast updated August 30, 2026. Final cancellation-fee terms remain subject to approval before launch.
