Questions,
answered.

Shop products from your favorite stores through Project Rush. Once you place your order, a Rush courier will go to the store, purchase your items, and deliver them directly to you.

Yes. You can shop from multiple stores. Additional store fees may apply depending on your membership and location.

No. Store inventory can change quickly, so availability is not guaranteed until your Rush courier locates and purchases the item.

We’ll notify you in the app and, when available, give you options such as choosing another size or color, selecting an alternative, removing the item, or canceling that portion of your order, with a maximum wait time.

Project Rush offers same-day delivery. Your estimated delivery time will be shown before checkout and may vary based on your location, store location, courier availability, and delivery conditions.

Non-member delivery starts at $14.99. RUSH+ delivery starts at $11.99, and RUSH Premium delivery starts at $7.99. Additional fees may apply for distance, multiple stores, large orders, or peak demand.

Yes. You’ll be able to follow your order’s progress and view available live tracking information directly through the Project Rush app.

You’ll receive updated order information through the app. Delivery times are estimates and may change because of traffic, store delays, product availability, or other delivery conditions.

Yes, depending on how far your order has progressed. Before a courier accepts your order, you’ll receive a full refund. After a courier accepts but before your items are purchased, a cancellation or service fee may apply. Once merchandise has been purchased, it must follow the applicable retailer’s return process instead.

Yes, if the item is eligible under the original retailer’s return policy.

Select the eligible item from your Orders page and schedule a Rush return pickup. A courier will collect the merchandise and return it to the appropriate retailer.

Return pickup starts at $9.99 for non-members and $6.99 for RUSH+ members. RUSH Premium also includes Wait & Return benefits.

Refunds are subject to the original retailer’s approval and refund policy. Project Rush helps facilitate the return but does not control the retailer’s refund processing time.

No. Anyone can order through Project Rush. Memberships are available for customers who want lower delivery fees and additional benefits.

RUSH+ costs $14.99 per month and includes benefits such as delivery starting at $11.99, priority same-day delivery, reduced additional-store and distance fees, lower return pickup pricing, and exclusive offers.

RUSH Premium costs $34.99 per month and offers the highest delivery priority, delivery starting at $7.99, additional delivery savings, and Wait & Return benefits.

Wait & Return allows eligible Rush Premium customers to try on their order after delivery while their courier waits for up to 15 included minutes. If you don’t want an eligible item, you can give it back to the same courier to begin the return process.

Payment is completed securely through the Project Rush app during checkout.

No. Your payment is handled through Project Rush. Couriers use a secure controlled purchasing method to purchase your merchandise at the store.

Customer support is available directly through the Project Rush app.

Support can assist with order problems, deliveries, missing or incorrect items, returns and refunds, memberships, payments, and account issues.